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Getting started
Download the current Windows package, extract it, install with administrator permissions, and sign in using the purchase email and license verification flow.
Obli Server Manager · Customer Support
How can we help?
Get help with Obli Server Manager, Obli Remote, installation, licensing, registered computers, game profiles, server configuration, mods, networking, backups, updates, diagnostics, and remote access.
Before contacting support: include the product version, game/server profile, Windows version, what you expected to happen, and any error message or relevant log.
Public Beta SupportSupport topics
Choose the area closest to your problem. These guides cover the most common setup and troubleshooting paths.
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Account & licensing
Use the Customer Account page for your subscription, license information, installer access, registered computers, and account session.
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Installation & updates
For failed installs or updates, close running Obli applications, run the installer/updater as administrator, and verify Windows security did not block the package.
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Game profiles
Confirm the correct game profile, SteamCMD/App ID, executable, ports, map, configuration paths, and launch arguments before starting a server.
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Networking & ports
Check Windows Firewall, router/NAT rules, the selected server IP, game/query/RCON ports, and whether another server is already using the same port.
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Mods
Verify the game supports the selected mod source, IDs are valid, the server has internet access, and the mod is compatible with the current server build.
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Backups & recovery
Use configuration snapshots and backups before major changes. If a configuration breaks, compare changes or restore a known-good snapshot.
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Diagnostics
Review CPU, memory, storage, temperatures, server process state, update status, and diagnostic output before reporting performance or startup problems.
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Obli Remote
For remote-access issues, confirm both devices are licensed, Obli Remote is running, the network is available, and direct or relay connectivity can be established.
Device allowances
Each licensed customer has separate device pools for Server Manager and Obli Remote.
2 computers
Register Obli Server Manager on up to two computers for the license.
4 computers
Register Obli Remote on up to four computers for the same license. These slots are separate from Server Manager slots.
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If you replace or reinstall a computer and run out of available slots, contact support with your purchase email and the device name that should be removed.
Frequently asked questions
Server Manager will not start. What should I check?
Restart Windows, confirm the application is installed correctly, run it with the required permissions, and check whether Windows Security or another security product quarantined a component. Include the exact error message when contacting support.
My game server starts but does not appear in the server browser.
Confirm the game/query ports, firewall rules, public/private IP selection, router port forwarding when required, and game-specific visibility settings. Some server browsers also take time to refresh.
Why can I not register another Server Manager computer?
The Server Manager allowance is two computers per license. Remove an old registration before adding another computer, or contact support if an inaccessible machine still occupies a slot.
Does Obli Remote use my Server Manager device slots?
No. Obli Remote has its own four-computer allowance, separate from the two Server Manager computers.
What should I do before changing a server configuration?
Create a backup or configuration snapshot first. That gives you a known-good state to compare against or restore if the server stops launching.
My mods stopped working after an update. What should I do?
Check whether the game server and mods are on compatible versions, refresh the installed mod information, and review the server log for the first mod-related error.
Obli Remote cannot connect to another computer.
Confirm Obli Remote is active on both computers, both registrations are valid, the machines have network access, and local firewall/security software is not blocking the connection.
How do I report a bug?
Email support with reproduction steps, product version, Windows version, screenshots when useful, and the relevant logs. Do not send passwords, private keys, payment-card information, or other secrets.
What to include in a support request
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Problem details
- What you were trying to do
- What happened instead
- Exact error text
- Whether it happens every time
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System details
- Server Manager or Obli Remote version
- Windows version
- Game/profile name
- Computer/device name
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Useful evidence
- Relevant logs
- Screenshots
- Recent configuration changes
- Update/install result
Still need help?
Contact ObliStudios LLC support. Please do not include your license key, passwords, admin keys, payment information, or other secrets in your message.